WarmConnect Work From Home Dialer

IN BRIEF

All functionality available on Agent Android Mobile Phone
No need for Soft Phone
Perfect for work from home scenarios

Auto Dialer that works on Agent Mobile Phone

WarmConnect's Predictive, Auto and Manual Dialers allow the Agent to take & make calls using just an Android mobile phone. No need to install a softphone, the web browser itself acts as the phone instrument. Just an Internet connection is required. Perfect for work from home / stay at home setup.

Full functionality on Mobile

All modes available - Predictive, Auto, Manual & Incoming.
Full functionality available to agent, no compromises.
SSL encryption for maximum security.

No separate soft phone required for Android

Web Phone is embedded in Browser on all desktops and Android Phones.
Uses WebRTC technology with auto adjustment to available bandwidth.
iPhones need to use Zoiper or Bria softphone.

Chat with or Whisper to Agents

Keep in touch with agents even while they are on calls using chat or whisper capability
Agent screen includes admin - agent chat feauture
Admin screen also has whisper capability that lets you speak to agents on call without interrupting call.

Full Dialer Feature List

Ability for an agent to call clients in succession from a database through a web-client
Ability to display a script for the agent to read with fields like name, address, etc. filled-in
Ability to set a campaign to auto-dial and send live calls to available agents
Ability to dial predictively in a campaign with an adaptive dialing algorithm
Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
Ability to open a custom web page with user data from the call, per campaign
Ability to autodial campaigns to start with a simple IVR then direct to agent
Ability to park the customer with custom music per campaign
Ability to send a dropped call to a voicemail box per campaign if no agent is available
Ability to set outbound CallerID per campaign
Ability to take inbound calls grabbing CallerID
Ability to function as an ACD for inbound and fronter/closer verification calls
Ability to have an agent take both inbound and outbound calls in one session(blended)
Ability to start and stop recording an agent's calls at any time
Ability to automatically record all calls
Ability to manually or automatically call upto two other customer numbers for the same lead
Automatically dial unlimited numbers per customer until you get an answer
Ability to schedule a callback with a customer as either any-agent or agent-specific
Ability in Manual dial mode to preview leads before dialing
Ability for agents to be logged in remotely anywhere with just a phone and a web browser
Faster hangup and dispositioning of calls with one key press (HotKeys)
Definable Agent Wrapup-time per campaign
Ability to add custom call dispositions per campaign
Ability to use custom database queries in campaign dialing
Recycling of specified status calls at a specified interval without resetting a list
Dialing with custom TimeZone restrictions including per state and per day-of-the-week
Dialing with Answering Machine Detection, also playing a message for AM calls
Multiple campaigns and lead-lists are possible
Option of a drop timer with safe-harbor message for FTC compliance
Variable drop call percentage when dialing predictively for FTC compliance
Internal DNC list can optionally be activated per campaign
All calls are logged and statuses of calls are logged as well as agent time breakdowns
Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
Agent phone login balancing and failover across multiple ViciDial servers
Several real-time and summary reports available
Real-time campaign display screens
3rd party conferencing(with DTMF macros and number presets)
3rd party blind call transfer
3rd party conferencing with agent drop-off
Custom Music-On-Hold and agent alert sound for inbound calls
Estimated hold time, place in line, overflow queues and several other inbound-only features
Skills-based ranking and call routing per inbound group(queues) and campaign
Queue Prioritization per campaign and inbound group
Avatar Soundboard capabilities for agent accent removal
Single agent call queueing
Ability to set user levels and permissions for certain features and campaigns
Ability for managers to listen-in on agent conversations
Ability for managers to enter conversations with agents and customers
Ability for agents to select a Pause Code when they are not active
Ability for agents to control volume levels and mute themselves
Agent shift enforcement by day and time, defined per user group
Full QueueMetrics-compatible call logging, inbound and outbound
Several Vtiger integration features: user-sync, account-sync, data interconnection
Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
Lead import web-based API
Web-based data export utilities
Separate Time-clock application to track user work time
Web-based administration
DID, phone and carrier trunk provisioning through the web interface

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