Your online Web Console lets you view recordings that are stored on your WebFolders. While the Console lets you download recordings one at a time, Webfolders also provides the WebDAV protocol for bulk file management and transfer. WebDAV protocol is a modern replacement for FTP protocol and is better suited to work with firewalls. It can be utilised with software such as WinSCP. Following steps will help you setup WinScp for common tasks such as downloading and deleting recordings in bulk.
We were getting various request for keeping the server ON during non dialing hours. Based on the request we now have Admin mode on our dialers. This is cost effective and yet gives you access to the dialer during non dialing hours.
So far our dialers require a sip phone / soft phone application installed on the agent’s desktop. This can slow down installation and is an administrative chore. Our new dialer has an optional zero-configuration WebPhone that avoids the need to install any soft phone. Thie WebPhone is embedded in the agent screen and the browser itself acts as a SIP phone using a new and upcoming technology called WebRTC (explained below).
Sometimes you may need to analyse calls made or create custom one-time reports that are not available from the Reports section. Export Calls Report lets you download raw call data to your Desktop for this.
Download call details using Export Calls Report.
Goto the hostname e.g xyz.cc.warmconnect.in then click on Dialer Administration.
Click on Export Calls Report.
Select Date Range, Campaigns, Inbound Groups, Lists, Statuses and User Groups and then click SUBMIT.
Sometimes you want to track server start or stop, viz. start/stop time, ip from where and whether it was started / stopped automatically or manually. For this, so far you have had to visit our tech-desk or email us, which is quite inconvenient.
Now, with the help of a new feature “Server Report” you can get start/stop time of your server along with its subscription ip. In Preferences/Reports tab, select the period and click on “View Server Report” as follows:-
Server auto start and auto stop would be logged as auto_start and auto_stop respectively.