Hosted Dialers -> Predictive Work From home ACD

Cloud Predictive Dialers - Charged Hourly!

Sections in this page:
Benefits of hosted
Use of dialer
Dialer Details
Growing from 5 to 80
Growing to 440 agents
Pricing and Plans
Demo and Registration
Dialer Features
Detailed Tariff

Testimonial

"I still remember days when i was new to this industry and never knew much about Dialer. I am glad that i found them, they have been very kind and helpful for giving support. Whenever i have someone asking for Dialer they are the only reference i have given. Best ViCi Dialer platform with best VoIP minutes. I don't remember if i had any downtime in this 5 years for journey with them. I would like to thank the team and Sandeep Chavan for best support and wish you good luck for future journey."

Suyash Sakhalkar
Leadcorp

IN BRIEF

  • Hourly billed hosted dialer with no monthly minimums
  • No setup cost - Zero Capex
  • Low setup time, can be up in under an hour
  • Scale seamlessly from 5 users to 440
  • Can use readily available broadband connections

 Take demo

"Virtual Call Center @ Rs2/hr!"

WarmConnect provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2/hr per agent with no setup charges, monthly minimum or contract. The ability to use cheap broadband connections and related services virtually eliminate startup time and cost. Upgrades and CRM integration make this a full contact center. Its capacity grows in easy steps from a minimum of 5 to a maximum of 440 agents.

Hosted Predictive Dialer Details

  • Hosted dialers for Rs2/hr starting with 5 agents (i.e. 2/agent/hour) with no monthly minimum charge.
  • No setup cost - Zero Capex
  • Ability to create unlimited agents.
  • Each dialer can dial 5 lines simultaneously for each agent.
  • Perfect for startups, special purpose campaigns, pilot campaigns
  • Dramatically lower bandwidth cost
  • Minutes in 3 rate decks for your dialer. USA & Canada at Rs0.39 - Rs0.62/min.
  • 6 second billing, charged only for connected calls.
  • Incoming numbers from Rs250/month.
  • No monthly minimum spend, no contract
  • Free 24x6 telephonic support
  • Online demo available.

Use of Hosted Dialer

  • You will get a online console in which you can start and stop the dialer.
  • After clicking on start, the dialer is functional in about 1 minute
  • Your online console also has the link to administer your dialer
  • The same link allows your agents to log in
  • Once you setup your dialer, the configuration stays even after stopping it
  • You are billed for whole hours between starting and stopping the dialer
  • Online demo available

Scale effortlessly up and down from 5 to 440 seats

Scaling from 5 agents to 80

  • 5 seat dialer can be converted to a 10, 15, 20, 30, 40, 60 or 80 seat dialer.
  • Conversion takes less than a minute via your online console.
  • Each dialer can dial seatsx5 lines simultaneously. E.g. the 80 seat dialer can dial 400 lines.
  • You can increase capacity as your campaign picks up speed, letting you add capacity in small steps.
  • You can also reduce capacity as your requirements change, letting you control costs.

Scaling from 80 agents to 440

  • 80 seat servers can be combined into a multi server setup via your online console.
  • Each additional server gives you added capacity of 72 agents. E.g. 3 servers get you 216 agents.
  • Each server is separately charged at Rs160/hr. E.g 3 servers will cost Rs480/hr.
  • Upto 6 such servers can be added together for a total capacity of 440 agents.
  • All agents log into the "master" server. The slave servers are used only to configure the agent phones.
  • All administrative work can be done with just the master running, except for downloading the recordings.
  • All servers need not be running at all times. Use this facility when you have less agents.
  • Your online console has a page to start and stop all your servers.

Pricing and Plans

There are two pricing options:
  • A'la carte: You pay separately for dialer and minutes. Gives you flexibility to use lower priced rate decks.
  • Unlimited: Unlimited premium USA/Canada/UK calling is included in the hourly price of the dialer.
Dialer CostSeatsLinesUnlimited CallsConfiguration
Rs10/hour525Rs100/hourSingle Server
Rs20/hour1050Rs200/hourSingle Server
Rs30/hour1575Rs300/hourSingle Server
Rs40/hour20100Rs400/hourSingle Server
Rs60/hour30150Rs600/hourSingle Server
Rs80/hour40200Rs800/hourSingle Server
Rs120/hour60300Rs1200/hourSingle Server
Rs160/hour80400Rs1600/hourSingle Server
Rs320/hour152800Rs3200/hourMaster + Slave
Rs480/hour2241200Rs4800/hourMaster + 2 Slaves
Rs640/hour2961600Rs6400/hourMaster + 3 Slaves
Rs800/hour3682000Rs8000/hourMaster + 4 Slaves
Rs960/hour4402400Rs9600/hourMaster + 5 Slaves
Notes:
  1. All lines on a plan are available even if all agents are not logged in.
  2. USA/Canada/UK Fixed are included in "Unlimited Calls" option. Other destinations have huge discount.
  3. GST at applicable rates is extra for users in India.

Sample Outbound Rates

CountryDiscountStandardPremiumUnlimited*
Canada0.390.440.490
USA0.490.540.620
United Kingdom0.490.540.590
United Kingdom Mobile1.391.441.490.99
Australia1.391.441.490.5
New Zealand4.694.794.890.5
  1. Discount, Standard and Premium rates are applicable for the A'la carte dailer option.
  2. See detailed tariff sheet for more rates. Choose the deck via drop down on right.
  3. In Unlimited option you pay a higher hourly charge for dialer, but get free US/Can/UK calling and a lower rate for other destinations
  4. Unlimited outbound option also gives you unlimited free incoming from US/Canada/UK.

Sign-up for a free trial now, procrastinate before paying up.

Signing up for a free trial

  • Click on the "take demo" link and register for the free trial.
  • A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
  • The dialer will remain functional for a couple of hours before switching off.
  • We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
  • We add credit daily for about 5 days to let you return to the trial.

Converting your free trial account to production

  • Make a small payment into your WarmConnect account to test your ability to pay for the service.
  • Sign-in to WarmConnect.in, click on Open console -> Payments.
  • Pay by Credit Card, cheque or bank transfer.
  • Tell us also your special requirements such as staffing or CRM integration etc.
  • Schedule a walk through of the service by sending us a phone, time and time zone to call you at.

Dialer Requirements

    To use the dialer, you need the following:
  • Desktops with firefox browser for each agent.
  • Softphone and head set for each agent. Use X-Lite®. Its free!
  • Hardphone for each agent as alternative for Softphone.
  • Hardphone = ata or channel bank + dial pad + headset.
  • Bandwidth of 30kbps/agent. This can be a leased line or broadband.
  • Dialer operator with past experience in administering dialers
  • Codec is speex on agent phone (X-Lite or similar)
  • The upload speed of broadband is to be considered; usually is 256kbps
  • Click here and here to measure your upload speed
  • Multiple broadband connections can be used in parallel
  • Bandwidth must not be shared with data downloads/uploads
  • Administration manual is optional, charged separately at Rs5000

Dialer Features

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call, email and SMS handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Single tenanted for maximum TCPA compliance.
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Avatar Soundboard capabilities for agent accent removal
  • Email - send and receive
  • SMS - send and receive

Full Dialer Feature List

The following content is Copyright 2013 VICIdial Group
  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
  • Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automatically dial unlimited numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple ViciDial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Avatar Soundboard capabilities for agent accent removal
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcement by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several Vtiger integration features: user-sync, account-sync, data interconnection
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
  • Lead import web-based API
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface
 take demo
Select a Country

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Select a deck

Per Minute Tariff Plan

  • Rates are subject to change without notice.
  • Rates in INR.
Code CountryRate
44800, 44808United Kingdom TF Sp0.3900
1782, 1825, 1600, 1587, 1403, 1780, 1778, 1250, 1604, 1236, 1204, 1431, 1506, 1709, 1902, 1519, 1705, 1807, 1905, 1647, 1613, 1548, 1437, 1416, 1365, 1343, 1289, 1249, 1226, 1581, 1438, 1873, 1819, 1418, 1450, 1514, 1579, 1306, 1639, 1674Canada0.4900
44United Kingdom0.5900
1USA0.6200
888Disaster Relief0.6900
33France0.6900
36Hungary0.6900
353Ireland0.6900
972Israel0.6900
39Italy0.6900
1939, 1787Puerto Rico0.6900
421Slovakia0.6900
34Spain0.6900
Code CountryRate
46Sweden0.6900
45Denmark0.7900
47Norway0.7900
354Iceland0.8900
82Korea South0.8900
40Romania0.8900
420Czech Republic0.9900
49Germany0.9900
30Greece0.9900
65Singapore0.9900
886Taiwan0.9900
58Venezuela0.9900
54Argentina1.4900
61Australia1.4900
Code CountryRate
43Austria1.4900
4540, 452, 4530, 4531, 4541, 4542, 4550, 4551, 4552, 4553, 4560, 4561, 4571, 4581, 4591, 4592, 4593Denmark Sp1.4900
491Germany Sp1.4900
3547, 3549, 3548, 3546Iceland Sp1.4900
91India1.4900
3538, 35376Ireland Sp1.4900
60Malaysia1.4900
976Mongolia1.4900
31Netherlands1.4900
474, 4759, 479, 4758Norway Sp1.4900
507Panama1.4900
51Peru1.4900
4219Slovakia Sp1.4900
1808USA Hawaii1.4900
Code CountryRate
447, 443United Kingdom Mobile1.4900
55Brazil1.8900
673Brunei1.8900
1867Canada Northwest Territories1.8900
57Colombia1.8900
385Croatia1.8900
298Faeroe Islands1.8900
1671Guam1.8900
97215, 9725Israel Sp1.8900
351Portugal1.8900
262269Reunion Island Sp1.8900
268Swaziland1.8900
41Switzerland1.8900
1907Alaska2.8900
Code CountryRate
611, 614Australia Sp2.8900
880Bangladesh2.8900
32Belgium2.8900
1441Bermuda2.8900
56Chile2.8900
590French Antilles & Guadeloupe2.8900
350Gibraltar2.8900
306Greece Sp2.8900
299Greenland2.8900
62Indonesia2.8900
81Japan2.8900
965Kuwait2.8900
1670Mariana Islands2.8900
92Pakistan2.8900
Code CountryRate
595Paraguay2.8900
378San Marino2.8900
90Turkey2.8900
449, 448United Kingdom Sp2.8900
975Bhutan4.8900
855Cambodia4.8900
506Costa Rica4.8900
357Cyprus4.8900
338, 337, 336France Sp4.8900
594French Guiana4.8900
852Hong Kong4.8900
3630, 3631, 3620, 3670Hungary Sp4.8900
856Laos4.8900
423Liechtenstein4.8900
Code CountryRate
352, 3526Luxembourg4.8900
596Martinique4.8900
64New Zealand4.8900
48Poland4.8900
3519Portugal Sp4.8900
262262Reunion Island Sp4.8900
66Thailand4.8900
1340U.S. Virgin Islands4.8900
584Venezuela Sp4.8900
84Vietnam4.8900
436Austria Sp7.8900
591Bolivia7.8900
359Bulgaria7.8900
4207, 4209, 4206Czech Republic Sp7.8900
Code CountryRate
20Egypt7.8900
3505, 3506Gibraltar Sp7.8900
3955, 3943, 393Italy Sp7.8900
77Kazakhstan7.8900
853Macao7.8900
52Mexico7.8900
599Netherlands Antilles7.8900
316, 319Netherlands Sp7.8900
642New Zealand Sp7.8900
5076Panama Sp7.8900
7Russia7.8900
966Saudi Arabia7.8900
1721Sint Maarten7.8900
346, 347Spain Sp7.8900
Code CountryRate
26877, 26876, 26878Swaziland Sp7.8900
8869Taiwan Sp7.8900
993Turkmenistan7.8900
93Afghanistan10.8900
1684American Samoa10.8900
376Andorra10.8900
549Argentina Sp10.8900
973Bahrain10.8900
1809, 1345Caribbean (809 Area Codes) & Dominican Republic10.8900
86China10.8900
3579, 3571Cyprus Sp10.8900
1829, 1849Dominican Republic10.8900
503El Salvador10.8900
995, 99532Georgia10.8900
Code CountryRate
504Honduras10.8900
996Kyrgyzstan10.8900
961Lebanon10.8900
356Malta10.8900
691Micronesia10.8900
264Namibia10.8900
234Nigeria10.8900
968Oman10.8900
63Philippines10.8900
27, 278, 276, 277South Africa10.8900
249Sudan10.8900
992Tajikistan10.8900
598Uruguay10.8900
998Uzbekistan10.8900
Code CountryRate
967Yemen Arab Republic10.8900
263Zimbabwe10.8900
38310.8900
1264Anguilla14.8900
374Armenia14.8900
297Aruba14.8900
1242, 1246Bahamas14.8900
501Belize14.8900
387Bosnia14.8900
267Botswana14.8900
1284British Virgin Islands14.8900
238Cape Verde Island14.8900
1767Dominica14.8900
593Ecuador14.8900
Code CountryRate
291Eritrea14.8900
1473Grenada14.8900
502Guatemala14.8900
98Iran14.8900
964Iraq14.8900
962Jordan14.8900
218Libya14.8900
692Marshall Islands14.8900
230Mauritius14.8900
1664Montserrat14.8900
977Nepal14.8900
505Nicaragua14.8900
680Palau14.8900
974Qatar14.8900
Code CountryRate
7840Russia Sp14.8900
250Rwanda14.8900
386Slovenia14.8900
94Sri Lanka14.8900
1869, 1758St. Kitts14.8900
508St. Pierre14.8900
1784, 1868St. Vincent & Mustique14.8900
905Turkey Sp14.8900
1649Turks & Caicos Island14.8900
380Ukraine14.8900
971United Arab Emirates14.8900
681Wallis14.8900
244Angola19.8900
1268Antigua19.8900
Code CountryRate
994Azerbaijan19.8900
229Benin19.8900
226Burkina Faso19.8900
237Cameroon19.8900
3859Croatia Sp19.8900
253Djibouti19.8900
372Estonia19.8900
9955Georgia Sp19.8900
233Ghana19.8900
225Ivory Coast19.8900
1876Jamaica19.8900
254Kenya19.8900
850Korea North19.8900
265Malawi19.8900
Code CountryRate
377Monaco19.8900
382Montenegro19.8900
95Myanmar19.8900
227Niger Republic19.8900
9689, 9687Oman Sp19.8900
221Senegal Republic19.8900
963Syria19.8900
255Tanzania19.8900
228Togo19.8900
447700United Kingdom Mobile Sp19.8900
355Albania29.0000
375Belarus29.0000
269Comoros29.0000
240Equatorial Guinea29.0000
Code CountryRate
251Ethiopia29.0000
500Falkland Islands29.0000
679Fiji29.0000
358Finland29.0000
241Gabon29.0000
245Guinea Bissau29.0000
592Guyana29.0000
371Latvia29.0000
231Liberia29.0000
370Lithuania29.0000
389Macedonia29.0000
223Mali Republic29.0000
373Moldova29.0000
212Morocco29.0000
Code CountryRate
258Mozambique29.0000
970Palestine29.0000
670Saipan29.0000
381Serbia29.0000
232Sierra Leone29.0000
252Somalia29.0000
211South Sudan29.0000
597Suriname29.0000
467Sweden Sp29.0000
418, 417Switzerland Sp29.0000
256Uganda29.0000
2637Zimbabwe Sp29.0000
213, 2131Algeria39.0000
247Ascension Island39.0000
Code CountryRate
257Burundi39.0000
236Central African Republic39.0000
235Chad39.0000
242Congo39.0000
53Cuba39.0000
246Diego Garcia39.0000
261Madagascar39.0000
222Mauritania39.0000
248Seychelles Island39.0000
290St. Helena39.0000
688Tuvalu39.0000
243Zaire39.0000
260Zambia39.0000
6720, 6729, 6728, 6727, 6726, 6725, 6722, 6724Antarctica Sp49.0000
Code CountryRate
224Guinea49.0000
6723Norfolk Island49.0000
6721Antartica59.0000
689French Polynesia59.0000
266Lesotho59.0000
687New Caledonia59.0000
882International Networks69.0000
216Tunisia69.0000
88233, 88299International Networks Sp129.0000
960Maldives129.0000
239Sao Tome129.0000
8818, 8819, 8816, 8813, 8812, 8817Iridium Sp209.0000
220Gambia359.0000
682Cook Islands1059.0000
Code CountryRate
509Haiti1059.0000
870Inmarsat1059.0000
686Kiribati1059.0000
674Nauru1059.0000
683Niue Island1059.0000
675Papua New Guinea1059.0000
677Solomon Islands1059.0000
690Tokelau1059.0000
676Tonga1059.0000
678Vanuatu1059.0000
685Western Samoa1059.0000
    
    
 


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