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Predictive Stir/Shaken   Dialer Demo

International Cloud Hosted Dialer with Predictive, Auto, Manual, Preview & Inbound

Sections in this page:
Benefits of hosted
Use of dialer
Dialer Details
Scaling to 440 agents
Stir-Shaken Compliant
Pricing and Plans
Demo and Registration
Dialer Features
Detailed Tariff

Testimonial

"I still remember days when i was new to this industry and never knew much about Dialer. I am glad that i found them, they have been very kind and helpful for giving support. Whenever i have someone asking for Dialer they are the only reference i have given. Best ViCi Dialer platform with best VoIP minutes. I don't remember if i had any downtime in this 5 years for journey with them. I would like to thank the team and Sandeep Chavan for best support and wish you good luck for future journey."

Suyash Sakhalkar
Leadcorp

OUR RECIPE

1. A Versatile Dialer
WarmConnect's Predictive Dialer allows Predictive, Auto, Manual, Preview modes
2. All the benefits of the Cloud
Charged hourly, no investment needed, setup in minutes, high scalability
3. Stir-Shaken Compatible
Triple connectivity, build trust in your traffic & reduce liability
4. Full Service
A range of related services help you put things together and start fast
5. Easy to try and start
Free hosted trial with telephonic walk-through. Service charged hourly, no setup, contracts or minimums.

 Take demo

"International Virtual Call Center @ Rs2.5/hr!"

WarmConnect provides hosted/virtual predictive & auto dialers for International Call Centers for Rs2.5/hr per agent with no setup charges, monthly minimum or contract. It can switch between predictive, auto, manual & preview modes. It can blend outbound and inbound to the same agents. Its capacity grows in easy steps from 5 to 440 agents.
  • Hourly billed hosted dialer with no monthly minimums
  • No setup cost - Zero Capex
  • Bundled International Minutes from Rs0.77/min
  • Stir-Shaken Solutions
  • Low setup time, can be up in under an hour
  • Scale seamlessly from 5 users to 440
  • Can use readily available broadband connections

Hourly Charged Hosted Dialers

  • Rs3 per agent/hour, calling costs excluded. Perfect for shift based or seasonal requirements.
  • No setup or monthly charges, no minimums, no contracts.
  • Calling costs start at Rs0.77/min, charged only for connected calls.
  • Massively scalable from minimum 5 users to 440.

Benefits of Hosted Dialer

BenefitExplanation
Low cost10 seat dialer costs just Rs25/hour of use. Assuming an 8 hour shift for 22 days a month, it will cost you just 25x8x22=Rs4400 per month! Dialer has stop/start button in your web console.
No investmentJust fund your account for the hourly rent and minutes and you are ready to go. We will also provide free training to your dialer administrator.
Low setup timeDialer can be ready for use in less than an hour. Also, since it can use readily available broadband connections you will not be delayed by the lengthy procedure of getting a leased line/T1/E1.
High ScalabilityHosted Dialers scale from 5 to 440 agents (and more!) in easy steps and in a matter of minutes. This lets you start small and grow with your process.
Cheap bandwidthHosted dialers can use cheap and readily available broadband connections instead of leased lines/T1/E1s that are bit-for-bit more expensive.

Hosted Predictive Dialer Details

  • No setup cost - Zero Capex
  • Ability to create unlimited agents.
  • Each dialer can dial 5 lines simultaneously for each agent.
  • Perfect for startups, special purpose campaigns, pilot campaigns
  • Dramatically lower bandwidth cost
  • Minutes in 3 rate decks for your dialer. USA & Canada at Rs0.77 - Rs0.62/min.
  • 6 second billing, charged only for connected calls.
  • Incoming numbers from Rs250/month.
  • Free 24x6 telephonic support
  • Online demo available.

How does hourly charging work?

  • You get an online console in which you can start and stop the dialer.
  • After clicking on start, the dialer is functional in about 1 minute
  • Hosted dialers for Rs2.5/hr starting with 5 agents (i.e. 2.5/agent/hour) with no monthly minimum charge.
  • You are billed for whole hours between starting and stopping the dialer
  • Pay only for the number of hours used. No monthly minimum spend, no contract
  • Your online console also has the link to administer your dialer
  • The same link allows your agents to log in
  • Once you setup your dialer, the configuration stays even after stopping it
  • Take online demo now to see this in action!

Scale seamlessly from 5 to 440 agents

  • 5 seat dialer can be converted to a 10, 15, 20 upto 440 seat dialer.
  • Conversion takes less than a minute via your online console.
  • Each dialer can dial seatsx5 lines simultaneously. E.g. the 80 seat dialer can dial 400 lines.
  • You can increase capacity as your campaign picks up speed, letting you add capacity in small steps.
  • You can also reduce capacity as your requirements change, letting you control costs.
  • Your account can have multiple dialers for organisational purposes or to scale beyind 440 agents.
  • Your online console has a page to start and stop all your dialers.
 take demo

Stir-Shaken Solutions for Better Connectivity

Recent FCC regulations on Stir/Shaken are designed to control spoofing of callerID and illegal robocalling. However in many cases even legal traffic is being blocked leading to poor connectivity. Our Stir/Shaken solutions help you become compliant and build trust in your traffic.

What is Stir/Shaken

Setting callerID on your outbound calls is a vital feature of any phone service. Most call centers use multiple callerIDs at once, one or more per campaign. However some callers misuse this feature to set a number as callerId that does not belong to them or that they are not authorised to use. This is called spoofing. Stir/Shaken is a set of telecom industry standards designed to reduce ability to spoof CallerID.
The FCC in USA has recently published regulations mandating the use of Stir/Shaken standards by telecom operators. Along with this, they have mandated the algorithmic blocking of illegal robocalls and made telecom operators liable for robocalls that transit their networks.

The Stir/Shaken problem

Unfortunately the algorithms used by various carriers are not perfect. Even legal traffic is being blocked as robocalling. Connect ratios have dropped across the industry leading to wasted leads and drop in outbound campaign performance.

Stir/Shaken Solutions from WarmConnect

WarmConnect's dialer comes with the industry’s first comprehensive set of Stir/Shaken solutions. Customers find that our Industry specific customised Stir/Shaken technologies triple connect ratios. Build trust in your traffic, become compliant and reduce liability. Take a free demo now to know more
 take demo

Pricing and Plans

There are two pricing options:
  • A'la carte: You pay separately for dialer and minutes. Gives you flexibility to use lower priced rate decks.
  • Unlimited: Unlimited premium USA/Canada/UK calling is included in the hourly price of the dialer.
Dialer CostSeatsLinesUnlimited CallsConfiguration
Rs12.5/hour525Rs125/hourSingle Server
Rs25/hour1050Rs250/hourSingle Server
Rs37.5/hour1575Rs375/hourSingle Server
Rs50/hour20100Rs500/hourSingle Server
Rs75/hour30150Rs750/hourSingle Server
Rs100/hour40200Rs1000/hourSingle Server
Rs150/hour60300Rs1500/hourSingle Server
Rs200/hour80400Rs2000/hourSingle Server
Rs400/hour152800Rs4000/hourMaster + Slave
Rs600/hour2241200Rs6000/hourMaster + 2 Slaves
Rs800/hour2961600Rs8000/hourMaster + 3 Slaves
Rs1000/hour3682000Rs10000/hourMaster + 4 Slaves
Rs1200/hour4402400Rs12000/hourMaster + 5 Slaves
Notes:
  1. All lines on a plan are available even if all agents are not logged in.
  2. USA/Canada/UK Fixed are included in "Unlimited Calls" option. Other destinations have huge discount.
  3. GST at applicable rates is extra for users in India.

Sample Outbound Rates

CountryDiscountStandardPremiumUnlimited*
USA0.770.780.790
Canada0.870.880.890
United Kingdom0.870.880.890
Australia1.871.881.890.5
United Kingdom Mobile2.872.882.890.99
New Zealand12.8712.8812.890.5
  1. Discount, Standard and Premium rates are applicable for the A'la carte dailer option.
  2. See detailed tariff sheet for more rates. Choose the deck via drop down on right.
  3. In Unlimited option you pay a higher hourly charge for dialer, but get free US/Can/UK calling and a lower rate for other destinations
  4. Unlimited outbound option also gives you unlimited free incoming from US/Canada/UK.

Sign-up for a free trial now, procrastinate before paying up.

Signing up for a free trial

  • Click on the "take demo" link and register for the free trial.
  • A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
  • The dialer will remain functional for a couple of hours before switching off.
  • We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
  • We add credit daily for about 5 days to let you return to the trial.

Converting your free trial account to production

  • Make a small payment into your WarmConnect account to test your ability to pay for the service.
  • Sign-in to WarmConnect.in, click on Open console -> Payments.
  • Pay by Credit Card, cheque or bank transfer.
  • Tell us also your special requirements such as staffing or CRM integration etc.
  • Schedule a walk through of the service by sending us a phone, time and time zone to call you at.

World's Most Fully Featured Dialer!

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call, email and SMS handling
  • Outbound agent-controlled and predictive dialing
  • Full USA FTC-compliance capability
  • Single tenanted for maximum TCPA compliance.
  • Stir/Shaken Compliant
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Avatar Soundboard capabilities for agent accent removal

Full Dialer Feature List

The following content is Copyright 2013 VICIdial Group
  • Ability for an agent to call clients in succession from a database through a web-client
  • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
  • Ability to set a campaign to auto-dial and send live calls to available agents
  • Ability to dial predictively in a campaign with an adaptive dialing algorithm
  • Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
  • Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
  • Ability to open a custom web page with user data from the call, per campaign
  • Ability to autodial campaigns to start with a simple IVR then direct to agent
  • Ability to park the customer with custom music per campaign
  • Ability to send a dropped call to a voicemail box per campaign if no agent is available
  • Ability to set outbound CallerID per campaign
  • Ability to take inbound calls grabbing CallerID
  • Ability to function as an ACD for inbound and fronter/closer verification calls
  • Ability to have an agent take both inbound and outbound calls in one session(blended)
  • Ability to start and stop recording an agent's calls at any time
  • Ability to automatically record all calls
  • Ability to manually or automatically call upto two other customer numbers for the same lead
  • Automatically dial unlimited numbers per customer until you get an answer
  • Ability to schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  • Ability to add custom call dispositions per campaign
  • Ability to use custom database queries in campaign dialing
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • Option of a drop timer with safe-harbor message for FTC compliance
  • Variable drop call percentage when dialing predictively for FTC compliance
  • Internal DNC list can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
  • Agent phone login balancing and failover across multiple ViciDial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Avatar Soundboard capabilities for agent accent removal
  • Single agent call queueing
  • Ability to set user levels and permissions for certain features and campaigns
  • Ability for managers to listen-in on agent conversations
  • Ability for managers to enter conversations with agents and customers
  • Ability for agents to select a Pause Code when they are not active
  • Ability for agents to control volume levels and mute themselves
  • Agent shift enforcement by day and time, defined per user group
  • Full QueueMetrics-compatible call logging, inbound and outbound
  • Several Vtiger integration features: user-sync, account-sync, data interconnection
  • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
  • Lead import web-based API
  • Web-based data export utilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface
 take demo
Select a Country

Select a rate

Select a currency

Select a deck

Per Minute Tariff Plan

  • Rates are subject to change without notice.
  • Rates in INR.
Code CountryRate
1USA0.7900
54Argentina0.8900
1825, 1672, 1879, 1942, 1354, 1382, 1600, 1782, 1584, 1474, 1780, 1587, 1403, 1368, 1257, 1236, 1250, 1778, 1604, 1431, 1204, 1428, 1506, 1709, 1902, 1249, 1647, 1226, 1705, 1683, 1807, 1437, 1519, 1548, 1416, 1753, 1742, 1365, 1613, 1343, 1289, 1622, 1905, 1263, 1873, 1819, 1367, 1418, 1438, 1450, 1468, 1514, 1579, 1581, 1306, 1639Canada0.8900
57Colombia0.8900
888Disaster Relief0.8900
39Italy0.8900
60Malaysia0.8900
31Netherlands0.8900
47Norway0.8900
51Peru0.8900
1787, 1939Puerto Rico0.8900
40Romania0.8900
46Sweden0.8900
Code CountryRate
44United Kingdom0.8900
61Australia1.8900
1441Bermuda1.8900
56Chile1.8900
33France1.8900
354Iceland1.8900
976Mongolia1.8900
55Brazil2.8900
298Faeroe Islands2.8900
1671Guam2.8900
91India2.8900
356Malta2.8900
6723Norfolk Island2.8900
595Paraguay2.8900
Code CountryRate
447United Kingdom Mobile2.8900
58Venezuela2.8900
549, 541, 542, 543Argentina Sp3.8900
43Austria3.8900
880Bangladesh3.8900
852Hong Kong3.8900
972Israel3.8900
82Korea South3.8900
90Turkey3.8900
611, 614Australia Sp4.8900
385Croatia4.8900
30Greece4.8900
81Japan4.8900
66Thailand4.8900
Code CountryRate
443, 448, 449United Kingdom National4.8900
49Germany5.8900
299Greenland5.8900
36Hungary5.8900
62Indonesia5.8900
965Kuwait5.8900
1670Mariana Islands5.8900
41Switzerland5.8900
975Bhutan6.8900
357Cyprus6.8900
353Ireland6.8900
52Mexico6.8900
337, 336, 338France Sp7.8900
423Liechtenstein7.8900
Code CountryRate
92Pakistan7.8900
598Uruguay7.8900
420Czech Republic8.8900
491Germany Sp8.8900
84Vietnam8.8900
506Costa Rica9.8900
856Laos9.8900
27South Africa9.8900
32Belgium11.8900
590French Antilles & Guadeloupe11.8900
3943, 3955, 393Italy Sp12.8900
64New Zealand12.8900
886Taiwan12.8900
853Macao13.8900
Code CountryRate
264Namibia13.8900
316, 319Netherlands Sp13.8900
973Bahrain14.8900
503El Salvador14.8900
596Martinique14.8900
968Oman14.8900
262Reunion Island14.8900
1809, 1829, 1849Caribbean (809 Area Codes) & Dominican Republic15.8900
48Poland15.8900
244Angola16.8900
351Portugal16.8900
855Cambodia17.8900
1345Cayman Island17.8900
594French Guiana17.8900
Code CountryRate
234Nigeria17.8900
507Panama17.8900
65Singapore17.8900
421Slovakia17.8900
268Swaziland17.8900
20Egypt18.8900
502Guatemala18.8900
599Netherlands Antilles18.8900
467Sweden Sp18.8900
998Uzbekistan18.8900
436Austria Sp19.8900
350Gibraltar19.8900
966Saudi Arabia19.8900
971United Arab Emirates19.8900
Code CountryRate
387Bosnia20.8900
962Jordan20.8900
230Mauritius20.8900
63Philippines21.8900
355Albania22.8900
3765, 3766, 3763Andorra Sp22.8900
504Honduras22.8900
961Lebanon22.8900
93Afghanistan23.8900
1684American Samoa23.8900
593Ecuador23.8900
98Iran24.8900
386Slovenia24.8900
992Tajikistan24.8900
Code CountryRate
1242, 1246Bahamas25.8900
591Bolivia25.8900
771Kazakhstan Sp25.8900
1876, 1658Jamaica26.8900
254Kenya26.8900
258Mozambique26.8900
1473Grenada27.8900
964Iraq27.8900
996Kyrgyzstan27.8900
1264Anguilla29.8900
297Aruba29.8900
501Belize29.8900
1767Dominica29.8900
233Ghana29.8900
Code CountryRate
963Syria29.8900
993Turkmenistan29.8900
380Ukraine29.8900
1284British Virgin Islands30.8900
218Libya30.8900
1664Montserrat30.8900
221Senegal Republic30.8900
1758, 1649St. Lucia30.8900
374Armenia31.8900
592Guyana31.8900
692Marshall Islands31.8900
1869, 1868St. Kitts31.8900
1268Antigua32.8900
670Saipan32.8900
Code CountryRate
905Turkey Sp32.8900
291Eritrea33.8900
505Nicaragua33.8900
263Zimbabwe33.8900
359Bulgaria34.8900
970Palestine34.8900
97259, 97256Palestine-Israel34.8900
378San Marino34.8900
267Botswana35.8900
373Moldova35.8900
7Russia35.8900
255Tanzania35.8900
642New Zealand Sp36.8900
508St. Pierre36.8900
Code CountryRate
251Ethiopia37.8900
371Latvia37.8900
249Sudan37.8900
250Rwanda38.8900
1784St. Vincent & Mustique38.8900
260Zambia38.8900
995Georgia39.8900
238Cape Verde Island40.8900
253Djibouti41.8900
597Suriname41.8900
45Denmark42.8900
679Fiji42.8900
681Wallis42.8900
225Ivory Coast43.8900
Code CountryRate
680Palau43.8900
3859Croatia Sp44.8900
256Uganda44.8900
370Lithuania46.8900
352Luxembourg46.8900
994Azerbaijan47.8900
237Cameroon48.8900
358Finland48.8900
372Estonia51.8900
213Algeria52.8900
375Belarus52.8900
231Liberia53.8900
265Malawi53.8900
691Micronesia53.8900
Code CountryRate
377Monaco53.8900
382Montenegro54.8900
241Gabon55.8900
227Niger Republic55.8900
229Benin56.8900
226Burkina Faso56.8900
34, 347, 346Spain56.8900
2449Angola Sp58.8900
381Serbia58.8900
257Burundi60.8900
224Guinea60.8900
389Macedonia61.8900
235Chad64.8900
242Congo64.8900
Code CountryRate
252Somalia65.8900
222Mauritania67.8900
850Korea North68.8900
38368.8900
211South Sudan70.8900
245Guinea Bissau71.8900
232Sierra Leone72.8900
53Cuba76.8900
683Niue Island78.8900
261Madagascar79.8900
240Equatorial Guinea82.8900
6721Antartica88.8900
212Morocco88.8900
248Seychelles Island91.8900
Code CountryRate
967Yemen Arab Republic91.8900
500Falkland Islands95.8900
236Central African Republic96.8900
86China96.8900
269Comoros96.8900
216Tunisia106.8900
417, 418Switzerland Sp121.8900
246Diego Garcia126.8900
239Sao Tome126.8900
676Tonga127.8900
290St. Helena137.8900
675Papua New Guinea143.8900
247Ascension Island161.8900
243Zaire161.8900
Code CountryRate
974Qatar164.8900
94Sri Lanka184.8900
673Brunei193.8900
881Iridium211.8900
689French Polynesia238.8900
686Kiribati247.8900
687New Caledonia257.8900
977Nepal261.8900
228Togo293.8900
95Myanmar355.8900
223Mali Republic374.8900
870Inmarsat385.8900
685Western Samoa423.8900
509Haiti441.8900
Code CountryRate
8817, 8816Iridium Sp511.8900
677Solomon Islands576.8900
220Gambia613.8900
674Nauru647.8900
2137, 2136, 2135, 2139, 2138Algeria Sp655.8900
266Lesotho732.8900
682Cook Islands1067.8900
678Vanuatu1351.8900
688Tuvalu2275.8900
960Maldives3264.8900
690Tokelau4827.8900
882International Networks15551.8900
    
    
 


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