Hosted Dialers -> Predictive Work From home ACD

Free Call Center Dialer with Online Backup

IN BRIEF

Easy to install
We take stock Vicidial and make it auto configuring and easy to install.
Use Windows OS
Trikon's Inhouse Dialers use Windows, no need to hire Linux administrators.
Hosted twin
Inhouse dialer maintains a Hosted twin dialer that it updates every 20 minutes as a backup.
Seamless failover
Switch between Inhouse and its hosted twin as your requirements change.
Free online demo
Test drive the dialer with our free hosted demo.

 Take demo

Making Vicidial® Easy

WarmConnect's outbound call center software is designed to be easy to install inhouse. It uses Windows 8 OS, so no need to hire Linux administrators. It has a hosted "twin" that allows you flexibility to switch between inhouse and hosted flavors. You can start with hosted, and then take the dialer inhouse with automatic migration of calling data. You can also switch back to hosted when facing trouble with the inhouse dialer! Inhouse dialers are free, with many optional services from WarmConnect to make your life easier.

Inhouse Dialer Details

  • The same dialer you demo at our site is available as a download for you to install.
  • We take stock Vicidial® and make its installation a breeze.
  • The dialer is auto-configuring allowing for fast startup.
  • We ease hiring administrators by using Windows OS.
  • You can start by using the hosted version and then take the dialer inhouse.
  • Taking it inhouse lets you integrate inhouse software or PSTN lines.
  • Inhouse dialers are completely free of any licencing cost or rent.
  • We offer minutes in 3 rate decks for your dialer. USA, Canada and UK LL at Rs0.39 - Rs0.49/min.
  • We also offer phone numbers for your inhouse dialer.
  • Full helpdesk support for dialer with our telephony services.

Dialer Features

  • Based on Vicidial®, the world's most popular dialer
  • Inbound, Outbound and Blended call, email and SMS handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Single tenanted for maximum TCPA compliance.
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks: Agent-Only and Anyone
  • Avatar Soundboard capabilities for agent accent removal
  • Email - send and receive
  • SMS - send and receive

General Requirements

  • Softphone and head set for each agent. Use Zoiper®. Its free!
  • Hardphone for each agent as alternative for Softphone.
  • Hardphone = ata or channel bank + dial pad + headset.
  • Codec is speex on agent phone (Zoiper or similar)
  • Dialer operator with past experience in administering dialers

Requirements for 20 seat predictive dialer

  • Core Intel i3 4130 4th generation desktop CPU or better.
  • 4GB RAM
  • Windows 8 64bit
  • 4MBPS Internet bandwidth for upstream and downstream.
  • Bandwidth must not be shared with data downloads/uploads

Requirements for 40 seat predictive dialer

  • Core Intel i5 4440 4th generation desktop CPU or better.
  • 8GB RAM
  • Windows 8 64bit
  • 8MBPS Internet bandwidth for upstream and downstream.
  • Bandwidth must not be shared with data downloads/uploads

Bandwidth for Hosted Dialer

Predictive Dialers dial more lines than there are agents, because most calls are not answered or land in voice mail. Predictive dialing thus uses much more bandwidth than manual dialing. The ratio of lines dialed to agents is called pacing ratio in dialer terminology. If pacing ratio is 2.5, and you have 10 agents, the dialer will dial 25 calls simultaneously. This is explained in the diagram.
If the dialer is in your premises, you must cater to bandwidth for 25 calls, whereas if it is hosted with us, you need to cater to just 10 calls.

    Getting the Inhouse Dialer

    Signing up for a free trial

    • Click on the "take demo" link and register for the free trial.
    • A hosted demo dialer will be started for you in a minute, along with a help pane with instructions.
    • The dialer will remain functional for a couple of hours before switching off.
    • We recommend scheduling a walk through of the trial by sending us a phone, time and time zone to call you at.
    • We add credit daily for about 5 days to let you return to the trial.
     take demo

    Converting hosted demo to an Inhouse Dialer

    • You can continue with the hosted dialer till you arrange for the requirements listed here.
    • Once requirements are in place, download the dialer and install.
    • The Inhouse dialer automatically downloads your data from its hosted twin.
    • Every 20 minutes, the Inhouse dialer uploads data to its hosted twin as a backup.
     get started with demo

    Full Dialer Feature List

    The following content is Copyright 2013 VICIdial Group
    • Ability for an agent to call clients in succession from a database through a web-client
    • Ability to display a script for the agent to read with fields like name, address, etc. filled-in
    • Ability to set a campaign to auto-dial and send live calls to available agents
    • Ability to dial predictively in a campaign with an adaptive dialing algorithm
    • Ability to dial on a single campaign across multiple Asterisk servers, or multiple campaigns on a single server
    • Ability to transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
    • Ability to open a custom web page with user data from the call, per campaign
    • Ability to autodial campaigns to start with a simple IVR then direct to agent
    • Ability to park the customer with custom music per campaign
    • Ability to send a dropped call to a voicemail box per campaign if no agent is available
    • Ability to set outbound CallerID per campaign
    • Ability to take inbound calls grabbing CallerID
    • Ability to function as an ACD for inbound and fronter/closer verification calls
    • Ability to have an agent take both inbound and outbound calls in one session(blended)
    • Ability to start and stop recording an agent's calls at any time
    • Ability to automatically record all calls
    • Ability to manually or automatically call upto two other customer numbers for the same lead
    • Automatically dial unlimited numbers per customer until you get an answer
    • Ability to schedule a callback with a customer as either any-agent or agent-specific
    • Ability in Manual dial mode to preview leads before dialing
    • Ability for agents to be logged in remotely anywhere with just a phone and a web browser
    • Faster hangup and dispositioning of calls with one key press (HotKeys)
    • Definable Agent Wrapup-time per campaign
    • Ability to add custom call dispositions per campaign
    • Ability to use custom database queries in campaign dialing
    • Recycling of specified status calls at a specified interval without resetting a list
    • Dialing with custom TimeZone restrictions including per state and per day-of-the-week
    • Dialing with Answering Machine Detection, also playing a message for AM calls
    • Multiple campaigns and lead-lists are possible
    • Option of a drop timer with safe-harbor message for FTC compliance
    • Variable drop call percentage when dialing predictively for FTC compliance
    • Internal DNC list can optionally be activated per campaign
    • All calls are logged and statuses of calls are logged as well as agent time breakdowns
    • Load Balancing of call across multiple inbound or outbound Asterisk servers is possible
    • Agent phone login balancing and failover across multiple ViciDial servers
    • Several real-time and summary reports available
    • Real-time campaign display screens
    • 3rd party conferencing(with DTMF macros and number presets)
    • 3rd party blind call transfer
    • 3rd party conferencing with agent drop-off
    • Custom Music-On-Hold and agent alert sound for inbound calls
    • Estimated hold time, place in line, overflow queues and several other inbound-only features
    • Skills-based ranking and call routing per inbound group(queues) and campaign
    • Queue Prioritization per campaign and inbound group
    • Avatar Soundboard capabilities for agent accent removal
    • Single agent call queueing
    • Ability to set user levels and permissions for certain features and campaigns
    • Ability for managers to listen-in on agent conversations
    • Ability for managers to enter conversations with agents and customers
    • Ability for agents to select a Pause Code when they are not active
    • Ability for agents to control volume levels and mute themselves
    • Agent shift enforcement by day and time, defined per user group
    • Full QueueMetrics-compatible call logging, inbound and outbound
    • Several Vtiger integration features: user-sync, account-sync, data interconnection
    • Full integration with Sangoma Call Progress Detection(CDP) for better Answering Machine Detection(AMD)
    • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
    • Lead import web-based API
    • Web-based data export utilities
    • Separate Time-clock application to track user work time
    • Web-based administration
    • DID, phone and carrier trunk provisioning through the web interface
     take demo
    Select a Country

    Select a rate

    Select a currency

    Select a deck

    Per Minute Tariff Plan

    • Rates are subject to change without notice.
    • Rates in INR.
    Code CountryRate
    44800, 44808United Kingdom TF Sp0.3900
    1782, 1825, 1600, 1587, 1403, 1780, 1778, 1250, 1604, 1236, 1204, 1431, 1506, 1709, 1902, 1519, 1705, 1807, 1905, 1647, 1613, 1548, 1437, 1416, 1365, 1343, 1289, 1249, 1226, 1581, 1438, 1873, 1819, 1418, 1450, 1514, 1579, 1306, 1639, 1674Canada0.4900
    44United Kingdom0.5900
    1USA0.6200
    888Disaster Relief0.6900
    33France0.6900
    36Hungary0.6900
    353Ireland0.6900
    972Israel0.6900
    39Italy0.6900
    1939, 1787Puerto Rico0.6900
    421Slovakia0.6900
    34Spain0.6900
    Code CountryRate
    46Sweden0.6900
    45Denmark0.7900
    47Norway0.7900
    354Iceland0.8900
    82Korea South0.8900
    40Romania0.8900
    420Czech Republic0.9900
    49Germany0.9900
    30Greece0.9900
    65Singapore0.9900
    886Taiwan0.9900
    58Venezuela0.9900
    54Argentina1.4900
    61Australia1.4900
    Code CountryRate
    43Austria1.4900
    4540, 452, 4530, 4531, 4541, 4542, 4550, 4551, 4552, 4553, 4560, 4561, 4571, 4581, 4591, 4592, 4593Denmark Sp1.4900
    491Germany Sp1.4900
    3547, 3549, 3548, 3546Iceland Sp1.4900
    91India1.4900
    3538, 35376Ireland Sp1.4900
    60Malaysia1.4900
    976Mongolia1.4900
    31Netherlands1.4900
    474, 4759, 479, 4758Norway Sp1.4900
    507Panama1.4900
    51Peru1.4900
    4219Slovakia Sp1.4900
    1808USA Hawaii1.4900
    Code CountryRate
    447, 443United Kingdom Mobile1.4900
    55Brazil1.8900
    673Brunei1.8900
    1867Canada Northwest Territories1.8900
    57Colombia1.8900
    385Croatia1.8900
    298Faeroe Islands1.8900
    1671Guam1.8900
    97215, 9725Israel Sp1.8900
    351Portugal1.8900
    262269Reunion Island Sp1.8900
    268Swaziland1.8900
    41Switzerland1.8900
    1907Alaska2.8900
    Code CountryRate
    611, 614Australia Sp2.8900
    880Bangladesh2.8900
    32Belgium2.8900
    1441Bermuda2.8900
    56Chile2.8900
    590French Antilles & Guadeloupe2.8900
    350Gibraltar2.8900
    306Greece Sp2.8900
    299Greenland2.8900
    62Indonesia2.8900
    81Japan2.8900
    965Kuwait2.8900
    1670Mariana Islands2.8900
    92Pakistan2.8900
    Code CountryRate
    595Paraguay2.8900
    378San Marino2.8900
    90Turkey2.8900
    449, 448United Kingdom Sp2.8900
    975Bhutan4.8900
    855Cambodia4.8900
    506Costa Rica4.8900
    357Cyprus4.8900
    338, 337, 336France Sp4.8900
    594French Guiana4.8900
    852Hong Kong4.8900
    3630, 3631, 3620, 3670Hungary Sp4.8900
    856Laos4.8900
    423Liechtenstein4.8900
    Code CountryRate
    352, 3526Luxembourg4.8900
    596Martinique4.8900
    64New Zealand4.8900
    48Poland4.8900
    3519Portugal Sp4.8900
    262262Reunion Island Sp4.8900
    66Thailand4.8900
    1340U.S. Virgin Islands4.8900
    584Venezuela Sp4.8900
    84Vietnam4.8900
    436Austria Sp7.8900
    591Bolivia7.8900
    359Bulgaria7.8900
    4207, 4209, 4206Czech Republic Sp7.8900
    Code CountryRate
    20Egypt7.8900
    3505, 3506Gibraltar Sp7.8900
    3955, 3943, 393Italy Sp7.8900
    77Kazakhstan7.8900
    853Macao7.8900
    52Mexico7.8900
    599Netherlands Antilles7.8900
    316, 319Netherlands Sp7.8900
    642New Zealand Sp7.8900
    5076Panama Sp7.8900
    7Russia7.8900
    966Saudi Arabia7.8900
    1721Sint Maarten7.8900
    346, 347Spain Sp7.8900
    Code CountryRate
    26877, 26876, 26878Swaziland Sp7.8900
    8869Taiwan Sp7.8900
    993Turkmenistan7.8900
    93Afghanistan10.8900
    1684American Samoa10.8900
    376Andorra10.8900
    549Argentina Sp10.8900
    973Bahrain10.8900
    1809, 1345Caribbean (809 Area Codes) & Dominican Republic10.8900
    86China10.8900
    3579, 3571Cyprus Sp10.8900
    1829, 1849Dominican Republic10.8900
    503El Salvador10.8900
    995, 99532Georgia10.8900
    Code CountryRate
    504Honduras10.8900
    996Kyrgyzstan10.8900
    961Lebanon10.8900
    356Malta10.8900
    691Micronesia10.8900
    264Namibia10.8900
    234Nigeria10.8900
    968Oman10.8900
    63Philippines10.8900
    27, 278, 276, 277South Africa10.8900
    249Sudan10.8900
    992Tajikistan10.8900
    598Uruguay10.8900
    998Uzbekistan10.8900
    Code CountryRate
    967Yemen Arab Republic10.8900
    263Zimbabwe10.8900
    38310.8900
    1264Anguilla14.8900
    374Armenia14.8900
    297Aruba14.8900
    1242, 1246Bahamas14.8900
    501Belize14.8900
    387Bosnia14.8900
    267Botswana14.8900
    1284British Virgin Islands14.8900
    238Cape Verde Island14.8900
    1767Dominica14.8900
    593Ecuador14.8900
    Code CountryRate
    291Eritrea14.8900
    1473Grenada14.8900
    502Guatemala14.8900
    98Iran14.8900
    964Iraq14.8900
    962Jordan14.8900
    218Libya14.8900
    692Marshall Islands14.8900
    230Mauritius14.8900
    1664Montserrat14.8900
    977Nepal14.8900
    505Nicaragua14.8900
    680Palau14.8900
    974Qatar14.8900
    Code CountryRate
    7840Russia Sp14.8900
    250Rwanda14.8900
    386Slovenia14.8900
    94Sri Lanka14.8900
    1869, 1758St. Kitts14.8900
    508St. Pierre14.8900
    1784, 1868St. Vincent & Mustique14.8900
    905Turkey Sp14.8900
    1649Turks & Caicos Island14.8900
    380Ukraine14.8900
    971United Arab Emirates14.8900
    681Wallis14.8900
    244Angola19.8900
    1268Antigua19.8900
    Code CountryRate
    994Azerbaijan19.8900
    229Benin19.8900
    226Burkina Faso19.8900
    237Cameroon19.8900
    3859Croatia Sp19.8900
    253Djibouti19.8900
    372Estonia19.8900
    9955Georgia Sp19.8900
    233Ghana19.8900
    225Ivory Coast19.8900
    1876Jamaica19.8900
    254Kenya19.8900
    850Korea North19.8900
    265Malawi19.8900
    Code CountryRate
    377Monaco19.8900
    382Montenegro19.8900
    95Myanmar19.8900
    227Niger Republic19.8900
    9689, 9687Oman Sp19.8900
    221Senegal Republic19.8900
    963Syria19.8900
    255Tanzania19.8900
    228Togo19.8900
    447700United Kingdom Mobile Sp19.8900
    355Albania29.0000
    375Belarus29.0000
    269Comoros29.0000
    240Equatorial Guinea29.0000
    Code CountryRate
    251Ethiopia29.0000
    500Falkland Islands29.0000
    679Fiji29.0000
    358Finland29.0000
    241Gabon29.0000
    245Guinea Bissau29.0000
    592Guyana29.0000
    371Latvia29.0000
    231Liberia29.0000
    370Lithuania29.0000
    389Macedonia29.0000
    223Mali Republic29.0000
    373Moldova29.0000
    212Morocco29.0000
    Code CountryRate
    258Mozambique29.0000
    970Palestine29.0000
    670Saipan29.0000
    381Serbia29.0000
    232Sierra Leone29.0000
    252Somalia29.0000
    211South Sudan29.0000
    597Suriname29.0000
    467Sweden Sp29.0000
    418, 417Switzerland Sp29.0000
    256Uganda29.0000
    2637Zimbabwe Sp29.0000
    213, 2131Algeria39.0000
    247Ascension Island39.0000
    Code CountryRate
    257Burundi39.0000
    236Central African Republic39.0000
    235Chad39.0000
    242Congo39.0000
    53Cuba39.0000
    246Diego Garcia39.0000
    261Madagascar39.0000
    222Mauritania39.0000
    248Seychelles Island39.0000
    290St. Helena39.0000
    688Tuvalu39.0000
    243Zaire39.0000
    260Zambia39.0000
    6720, 6729, 6728, 6727, 6726, 6725, 6722, 6724Antarctica Sp49.0000
    Code CountryRate
    224Guinea49.0000
    6723Norfolk Island49.0000
    6721Antartica59.0000
    689French Polynesia59.0000
    266Lesotho59.0000
    687New Caledonia59.0000
    882International Networks69.0000
    216Tunisia69.0000
    88233, 88299International Networks Sp129.0000
    960Maldives129.0000
    239Sao Tome129.0000
    8818, 8819, 8816, 8813, 8812, 8817Iridium Sp209.0000
    220Gambia359.0000
    682Cook Islands1059.0000
    Code CountryRate
    509Haiti1059.0000
    870Inmarsat1059.0000
    686Kiribati1059.0000
    674Nauru1059.0000
    683Niue Island1059.0000
    675Papua New Guinea1059.0000
    677Solomon Islands1059.0000
    690Tokelau1059.0000
    676Tonga1059.0000
    678Vanuatu1059.0000
    685Western Samoa1059.0000
        
        
     



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