This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.
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Our New Dialer’s WebPhone
So far our dialers require a sip phone / soft phone application installed on the agent’s desktop. This can slow down installation and is an administrative chore. Our new dialer has an optional zero-configuration WebPhone that avoids the need to install any soft phone. Thie WebPhone is embedded in the agent screen and the browser itself acts as a SIP phone using a new and upcoming technology called WebRTC (explained below).
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