Scripts are messages that appear on agent’s screen when on a call, populated with lead data, such as name. This allows customized messages to be read out to the lead.Continue reading Add Customised Scripts to a Campaign
This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.Continue reading Hosted VICIdial Demo
Some processes may require you to transfer or conference a call after a verification process to a particular phone number. Steps below will help you transfer or conference that call from the agent screen.
Continue reading How to Transfer-Conference a call