WarmConnect - Part 2

Posted on September 8, 2021September 8, 2021 by Alpesh Lad — Leave a comment

Unverified Caller IDs and USA DIDs (STIR/SHAKEN compatible)

Due to changes in STIR/SHAKEN rules all caller IDs need to be verified. Your caller IDs can be verified in one of the following ways:

Provide us a bill showing ownership of the number you use as caller ID.
Provide us a document showing a business relationship between you and the owner of the number.
Log into your console and chat with our helpdesk to verify the number.
Caller ID numbers provided by us do not need verification.

Please note failure to verify your caller IDs may cause auto-subscription to one of the below CallerID options for your protection. Please also note that callerIDs must answer return calls from those dialled.

Our inbound numbers (DIDs) for USA are of 4 types as below. Our helpdesk will help you decide which ones you need. DIDs cannot be converted from one type to another. DIDs are STIR-SHAKEN compatible.

Inbound Only: For high volume inbound campaigns. Can be used by Corporates and Call Centers. Cannot be used to set CallerID on outbound dialing. Almost every area code available.
CallerIDs: Inbound numbers for personal and corporate use. Can be used as CallerID on outbound calling. Cannot be used by Call Centers. Most area codes available.
CallerIDs for Call Centers: Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Limited choice of area codes.
Discount CallerIDs for Call Centers: Sold in bulk packs of 10, 50, 100 & 200. Can be used by Call Centers as CallerID on high volume outbound campaigns. Incoming calls charged at toll free rates. Not recommended for Inbound campaigns. Cannot choose area code, can choose state. Discounts on setup and rent as follows: 10 for the price of 4, 50 for the price of 8, 100 for the price of 10 & 200 for the price of 16 DIDs. These rates are for packs taken at one time. E.g. If you subscribe to a pack of 100 CallerIDs in one month, and another pack of 100 in the next, you will be charged rent for 100 x 2 every month going forward, not for 200 x 1.

Type:	Inbound Only	CallerIDs	CallerIDs for Call Centers	Bulk CallerIDs for Call Centers
Can be used to set CallerID?		Yes	Yes	Yes
Can be used by Call Centers?	Yes		Yes	Yes
Incoming Charged as Toll Free?			Yes	Yes
Choice of Area Code?	Almost all	Most	Limited	State

To order a DID please click on Order DID in your console or start a chat session from our website or dialer admin page, or call our helpdesk.

Posted on June 11, 2021December 15, 2021 by pragnesh parmar — Leave a comment

How to check DNC numbers

There are some numbers which are never to be called. Such numbers are added to DNC (Do Not Call) list. To check such number if they are in DNC list or not follow the steps below.

Posted on March 5, 2021June 11, 2021 by techdesk — Leave a comment

How to login as an agent in Vicidial.

Steps below will help your agents to login on the dialer.

Posted on December 29, 2020January 23, 2021 by WarmConnect — Leave a comment

Hosted VICIdial Demo

This tutorial briefs you on how to use the Hosted VICIdial Demo. It will make most sense to someone who has some experience operating a predictive / auto dialer.

Posted on October 8, 2020January 23, 2021 by Alpesh Lad — Leave a comment

Manage WebFolders recordings using WinScp

Your online Web Console lets you view recordings that are stored on your WebFolders. While the Console lets you download recordings one at a time, Webfolders also provides the WebDAV protocol for bulk file management and transfer. WebDAV protocol is a modern replacement for FTP protocol and is better suited to work with firewalls. It can be utilised with software such as WinSCP. Following steps will help you setup WinScp for common tasks such as downloading and deleting recordings in bulk.

Posted on August 14, 2019January 23, 2021 by Alpesh Lad — Leave a comment

Our new Dialer!

After 18 months of development, we are excited to introduce our cheaper, easier & better Dialer. The main features are listed below.

Posted on August 14, 2019January 23, 2021 by Alpesh Lad — Leave a comment

Admin mode on our new Dialers.

We were getting various request for keeping the server ON during non dialing hours. Based on the request we now have Admin mode on our dialers. This is cost effective and yet gives you access to the dialer during non dialing hours.

Posted on August 13, 2019January 23, 2021 by Vikram — Leave a comment

Our New Dialer’s WebPhone

So far our dialers require a sip phone / soft phone application installed on the agent’s desktop. This can slow down installation and is an administrative chore. Our new dialer has an optional zero-configuration WebPhone that avoids the need to install any soft phone. Thie WebPhone is embedded in the agent screen and the browser itself acts as a SIP phone using a new and upcoming technology called WebRTC (explained below).

Posted on June 17, 2019July 28, 2021 by prathamesh hankare — Leave a comment

How to setup DNC with Expiry

DNC is a list of numbers which can be uploaded to the dialer so that agents cannot dial those numbers . In case if agents wants to dial those numbers after certain date you can add these numbers with the expiry period in days. The number will be available in the campaign after the expiry period to dial again.

Posted on April 4, 2019January 23, 2021 by Alpesh Lad — Leave a comment

How to search for Leads and Download Recordings

You may need to search for specific leads using their phone number, emailID, name, disposition status etc. Following steps will let you search and also download recordings of that lead.