Many campaigns need to transfer calls to third party numbers. The agent can transfer by manually typing numbers. That is manageable if there is only one transfer number. However, in case of multiple transfer numbers it is difficult to remember numbers and mistakes may occur. To avoid this we can preset the transfer numbers in the campaign as under.
- Go to your host name e.g. xyz.cc.warmconnect.com and click on Dialer Administration.
- Click Campaigns
- Click on the Campaign in which you want to add the transfer-conf number.
- In Detail view enter the number without country code and Submit.
- On agent login page when on call click Transfer-Conf to dial the number we setup in the campaign.
- Click on D1 and then click on various Dial methods to transfer.