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Posted on March 5, 2021June 11, 2021 by techdesk — Leave a comment

How to login as an agent in Vicidial.

Steps below will help your agents to login on the dialer.

Agent login

How to login as an Agent

  • Goto your hostname for e.g xyz.cc.warmconnect.in.
  • Now, click on Agent Login.
  • Enter your user login, password and select a campaign.
  • Make sure your softphone is registered before clicking submit.
  • If incoming is enabled you will see this screen add the incoming groups needed.
  • Tick blended calling to activate outbound.
  • After selecting inbound groups click SUBMIT to proceed.
  • After login, accept the call on softphone. Do not disconnect the call while you are logged in.
  • Click on You are Paused to accept calls, In manual campaigns you will see DIAL NEXT NUMBER.

Category: Blog
Tag: Agent login

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