Scripts are messages that appear on agent’s screen when on a call, populated with lead data, such as name. This allows customized messages to be read out to the lead.Continue reading Add Customised Scripts to a Campaign
You need to turn on the dialer to make calls. Usually you don’t forget to turn it off, but sometimes you accidentally keep it on which costs you for the server rent.
So to save your pocket we came up with a new feature “Auto Stop Dialer on Inactivity”. It auto stops the dialer if there are no calls, no agent activity on the dialer.
You will get this feature in “Auto Start Stop” menu:-
You can set the time in minutes (between 30-90 mins) for your server. If server is inactive for the set time, it would be turned off. “Custom” option helps you to set the customized inactivity time. “Disable” removes the inactivity entry. Following image shows inactivity entry for 60 mins:-
P.S. – Don’t worry, this feature won’t stop your dialer for initial 2 hours, so you can perform administrative tasks.
Sometimes you want to track server start or stop, viz. start/stop time, ip and whether it was started / stopped automatically or manually. For this, so far you have had to ask our tech-desk or email us, which is quite inconvenient.
Now, with the help of a new feature “Server Report” you can get start/stop time of your server along with request IP. In Preferences/Reports tab, select the period and click on “View Server Report” as follows:-
Server auto start and auto stop would be logged as auto_start and auto_stop respectively.
Your dialer may be started automatically (using the auto-start-stop feature) or you may have asked your manager to do so manually. However, we find customers having to log in twice a day to ensure that the dialer has been started or stopped.
To avoid this we have introduced a new feature viz. “Email Alert on Dialer Start/Stop” which will send an alert email after your dialer is started and stopped. You will find this feature in “Auto start stop” section of “Manage Servers” tab.
Select the server from the drop-down menu for which you want to receive the alert and click on submit to enable the feature. Entry will be seen for the respective server as below. “disable” removes the alert entry and you won’t be receiving any alerts.
P.S. – Emails on dialer start/stop will be sent to firstname.lastname@example.org
For e.g. – a warmconnect dialer with user xyz will get the email on email@example.com. In most cases this has already been forwarded to your personal email id.
Your account is allowed by default to make calls without any time limits. This creates issues of misuse and unwanted charges. To avoid this schedule the calling time in your console.Continue reading Calling time schedule settings
Many campaigns need to transfer calls to third party numbers. The agent can transfer by manually typing numbers. That is manageable if there is only one transfer number. However, in case of multiple transfer numbers it is difficult to remember numbers and mistakes may occur. To avoid this we can preset the transfer numbers in the campaign as under.Continue reading How to Setup Transfer-Conf number.
Steps below will help your agents to login on the dialer.Continue reading How to login as an agent in Vicidial.