Alpesh began his career co-ordinating support for phone installations, and may well end it doing the same. He too likes designing circuits. He is in large part responsible for the favorable testimonials of customer service we gather. His spare time is currently spent with his little daughter.
Have you started the server but are not able to access the dialer? Your dialer needs a standards compliant DNS server to function properly. We recommend Google’s free DNS server. Steps below will help you change the DNS of your PC.
Right click on the PC icon on the right hand side of your desktop and click on Open Network and sharing center.
Click on Change adapter settings.
Right click on the Network Adapter then click on Properties.
Click on Internet Protocol Version 4 (TCP/IPv4).
Click on Properties.
Select Use the following Google DNS server addresses.
Enter Preferred DNS server 184.108.40.206 and Alternative DNS server as 220.127.116.11 then click on OK.
If your call center runs more than one process, each process should be setup in a separate campaign. By default there are three campaigns created on the dialer for broadcast, manual and auto dialing. To create additional campaigns follow the steps below. Continue reading How to create new campaigns
Some processes may require you to transfer or conference a call after a verification process to a particular phone number. Steps below will help you transfer or conference that call from the agent screen. Continue reading How to Transfer-Conference a call
6/6 billing means that calls are charged at 6 second intervals, rather than the traditional 1 minute rate. If billing is 6/6 rate, that means your minimum billing for any answered call is 6 seconds and your subsequent billing time is 6 seconds. e.g., 5 second call would be charged the minimum 6 seconds. For calls over the 6 second minimum, you’ll be charged in 6 second increments. e.g., if your call is 8 seconds, you’ll be charged for 12 seconds. Continue reading 6/6 billing explanation
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