If your call center runs more than one process, each process should be setup in a separate campaign. By default there are three campaigns created on the dialer for broadcast, manual and auto dialing. To create additional campaigns follow the steps below. Continue reading How to create new campaigns
Some processes may require you to transfer or conference a call after a verification process to a particular phone number. Steps below will help you transfer or conference that call from the agent screen.
Continue reading How to Transfer-Conference a call
6/6 billing means that calls are charged at 6 second intervals, rather than the traditional 1 minute rate. If billing is 6/6 rate, that means your minimum billing for any answered call is 6 seconds and your subsequent billing time is 6 seconds. e.g., 5 second call would be charged the minimum 6 seconds. For calls over the 6 second minimum, you’ll be charged in 6 second increments. e.g., if your call is 8 seconds, you’ll be charged for 12 seconds. Continue reading 6/6 billing explanation